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Immediately unsubscribe from Family so I can join another Family

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Immediately unsubscribe from Family so I can join another Family

Music Fan

I'm trying to set up Spotify for Family and I done goofed.

 

I was the only one in my family who had Premium and I recently convinced my dad that Family was a good idea, so I set about setting it up today.

 

I accidentally put in the wrong address during the initial setup and apparently the only way to fix that is to unsubscribe and then resubscribe, so I cancelled my Premium. I still have Premium until my next billing date, however.

 

The problem is that my dad now wants to be the admin (makes sense) and my account won't let me join his Family because I already have my own Family. There's no option to downgrade from Family to Premium because I've already cancelled Premium, and there's no option (that I can find anyway) to immediately cancel Premium entirely.

 

Help!

 

-Carter

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Re: Immediately unsubscribe from Family so I can join another Family

Spotify Legend

Hey @spelchekr, thanks for reaching out to us!

 

We'd recommend getting in touch with us via this contact formYou can also find us on Twitter with the @SpotifyCares handle.

 

Give us a shout, we'll be happy to help 🙂

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