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In my new cellphone. With APP installed, a message say I must pay the month fee. But it's paid it

In my new cellphone. With APP installed, a message say I must pay the month fee. But it's paid it

sorrico_1

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Luan

Hey, @sorrico_1 
Welcome to Spotify Community and thanks for reaching out here!

First of all, I recommend that you check on your account page if the payment was processed. If positive, there will be a receipt there, confirming the payment. If everything is correct with your payment, but Premium services aren't working, maybe you're not logged into the same account, so it's worth double-checking this too.

You can find more information and tips to solve this here:

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

LuanSpotify Star
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