Inability to Update Payment Information

[Hotlanta]

Hi there,

Has anyone tried to update their credit card information recently and hit a brick wall because of the never-ending "loading" pinwheel?  Spotify, I want to pay you, but if I can't update my credit card info, yall are SOL.  (Had to get a new card since my last one was compromised)  Thanks for the help!

Best,
Alex

[LordRollin]

Hi @Hotlanta. Sorry to hear that you've run into an issue updating your info. Please attempt making the changes in an incognito (private browsing) window, or alternatively, you can attempt to clear your cache. 

If the problem persists, then I would encourage you to reach out to support. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.