Incorrect Email Address

[jackiedoodle]

Plan

Premium

Country

USA

Device

(iPhone XR & Macbook Pro 2017)

Operating System

(iOS 13)

My Question or Issue

Hi there, I was looking at my personal information online yesterday while on Spotify and I noticed that someone has changed the email associated with the account. I have never seen this email address nor do I know a "Chucho Suarez." It seems as though my account has been hacked. I first noticed this when I was trying to change my password, it seems as though this person has also changed my password. To reset your password it sends an email to the address associated to the account. Obviously you can see my issue here. Please let me know what you can do. On another note, it is incredibly frustrating trying to sort this out without utilizing a hotline or customer service phone number. I think your customers would greatly benefit from having a customer service line to call. Thank you and have a great day. 

[Emilia_8]

Hi @jackiedoodle, 

Thank you for reaching out here in the Community!

I'm sorry to hear that.

Please, check this support article and follow the steps provided there.

Since your email address has been changed, go straight to step 2.

Make sure to always keep your account protected. 

I hope it helps!