Incorrect email and error code 3

[cooperj-gb]

Hi All,

Hoping someone can help. I have been a premium member for a number of years however was logged out of my account a few days back with no warning on my iphone.  I have forgotten my password but the email I have registered is from my previous work so cant get the reset link.

I have logged a ticket and also gone through twitter but not getting much luck.

Really hoping you can help as lost all my playlists etc.

Many thanks

[kbrooksc]

Hi there @cooperj-gb!

Sorry to hear that this happened, but no worries, Spotify should be able to help you right this!

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.

If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!