Incorrect payment charge

[hollyywilson]

Dear Spotify,

I contacted you on 20/9/17 as I found premium payments had been taken from my credit card without my knowledge (I hadn't knowingly signed up nor had I been using the account). I spoke with Philip A via online chat who kindly agreed to refund these payments.

I then realised I had already closed this account to prevent similar episodes happening again. I messaged to request the refund be made to a different account but never received a reply.

I have a screenshot of the online chat to confirm - although it appears you no longer have an online help desk?

Please contact me to resolve.

Many thanks,

Holly