Informations for the legal team

[Padania]

Plan

Premium

Country

Belgium

Hi ,

I received a spam today, claiming that my payment methods has been rejected, the email address is not a @spotify. ... and also was made by amateurs.

So my question is, could you provide me an address where i can send you a copy of that email?

Unless the attachment that i send you are private?

So you can send asap a newsletter reminder. how your normally proceed with payments issues?

Have a good day.

Franco Marcato

[calinn]

Hey,

Welcome to the Community!

Sorry to hear you are experiencing these kinds of problems!

I will start by telling you the community post are 100% public so i do not encourage you to share any personal information such as email addresses, phone numbers etc.

You can always check the status of you subscription and payment here!

Please let me know if i can help you furthermore!

[Emilia_8]

Hello @Padania, 

Thank you for reaching out here in the Community!

If you get any suspicious emails, make sure to forward the entire email to spoof@spotify.com. 

Spotify team will take a closer look and investigate it further. 

For more details on that, check this Article.

If you want to find out more on payments, here are some Support Articles. 

I hope you'll find this helpful!