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Instead of changing the typo of my artist name, they created a new profile.

Instead of changing the typo of my artist name, they created a new profile.

Jangrand

Hey guys, as the title states, I got an artist account
https://open.spotify.com/artist/0Ql6S1E3Q82eyX6VbAz3bm?si=okLs9USfRFqtT59ZLRpdHg
called Elaz, but I wanted to have a capital Z to get the name "ElaZ".
I filed a request with the label and they sent a message to spotify for me.
Unfortunately, what Spotify did was not what I wanted, because they made a whole new profile https://open.spotify.com/artist/4UxImbbNhMsjV2UGY50aoF?si=slRWqVOgQMyAD-Bcm_JKYg

This one has nothing on it, no pictures, no views no followers.
I could delete the first one and get the new one but I want to know if theres a way to just change the name of the first one instead ? It seems way too complicated for what I originally asked....And I would love to be able to keep the few followers and listeners I got there....Thanks

Reply
7 Replies

Maxim

Hey @Jangrand ,

 

Thanks for coming to the Community.

 

In this case, you’ll need to reach out to your label again so that they can send a metadata update to Spotify with the right info.

 

Spotify can’t change this manually on their end because they show music according to the metadata sent to them.

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Jangrand
I guess it's not worth doing in the end. So how can I claim the new profile created with the capital Z and remove the old one ? Any simple way of doing this ? Thank you

Maxim

Hey @Jangrand ,

 

Thanks for getting back.

 

You can learn how to get access to Spotify for Artists here. I also recommend reaching out to the Creator Services team, so that they can remove you from the other artist profile. You can reach them here.


Hope this helps!

MaximSpotify Star
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Jangrand

Thank you again, any idea how long it takes for them to respond ? Still nothing since friday.

Maxim

Hey @Jangrand ,


Thanks again for getting back.

 

When filling out their contact form, did you use the email address that is attached to your Spotify for Artists access? 

 

Have you received a response yet? The response time can vary, based on the current incoming requests.

 

Let me know! 🙂

MaximSpotify Star
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If you appreciate my answer, maybe give me a Like.
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Jangrand
Yep the adress is the very same indeed.
And no, nothing this past week either, I'm kinda nervous because I have a release coming up early december and since I still don't have any response back I hope I will manage to get it sorted for when it arrives.

Maxim

Hey @Jangrand ,

 

Thanks for letting me know.

 

In this case, I'd recommend filling out the form again: https://artists.spotify.com/contact. Make sure that you provide the correct info.


Let me know how it goes 🙂

MaximSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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