Invalid Zip

[timaster1234]

Hi there I've recently been trying to upgrade to premium from Canada but I get a message stating my zip code is invalid. If anyone has found a fix it would be much appreciated.

[Jordi]

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[MattSuda]

This problem is being looked into. Since multiple people are having this problem, it is likely a problem that will need to be fixed from Spotify's end. It seems that this is only affecting Canadian users.

In the meantime,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.