Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Invitation to Family Account

Invitation to Family Account

I sent an invitation to my daughter to join the family premium account. She accepted and filled in her invitation with her details but it kept coming back to the beginning with an error. She has her own free account that she set up on her own. Can I not somehow add her account to mine. The e-mail invitation that she tries to accept is to her e-mail that she uses for her free account. 

Reply
1 Reply

Hi @kjc11,

I guess your daughter has to login on the Spotify website first to let the invention link work properly.

After she has done that, she can click Redeem invention in the email.

The “Redeem token” web page will open in the browser with a long redeem token number pre-filled. Click REDEEM.

 

I hope this helps.

 

Cheers,

Vincent

Suggested posts