Invite not being received by family member

[hirenumradia]

Hi,

I have been trying to send an invite to my sister's email and she isn't receiving the emails. I have cancelled the invite and requested it again but it still doesn't work.

Thanks,

Hiren

[Moondreamer]

Same problem here !

I have sent an invitation to my wife. She did not receive any email (hotmail address), despite several tests. I checked in her spam folder.

Thank for your help !

Regards

[lwilliamsse]

I also have the same problem.. can someone help..

[hirenumradia · Accepted solution]

Solved the problem in the end.

So the issue arises when someone logs in via "Facebook". The person invited to the family membership plan didn't set up a Spotify account with a username and password.

So she ended up creating a new Spotify account for her using the same email as she logs into Facebook with. I then invited the new account and she received the email.

After that, she continued to login via facebook and it was fine.