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Hey all,
I'm very sorry to hear that you have been experiencing this.
I've got a few suggestions that could help you out:
If you continue to have issues, please email our team here. We'll troubleshoot further in the background.
I tried everything often enough but nothing happens. The old picture remains.
Hi,
I have a FB created account and can't fix my Discovery Picture. But I found this on your support site:
"Can I change the picture?
Of course! Since we use your Facebook profile picture, all you need to do is update it on your Facebook page.
Note: It may take a little time for the changes to be reflected on your Spotify account.
"
https://support.spotify.com/us/using_spotify/discover_music/why-is-my-picture-used-discover-weekly/
Does this mean the Discovery Picture should be updating inline with the main account one? My one isn't - please help fix this!
thanks for this because my discover weekly picture was also a pic of my ex and I haha
I just cancelled my Premium subscription. This issue has been around for over a year and either the Spotify Devs are incompetent or Spotify just doesn't care. I too am going through a divorce and am reminded of this every time I use Spotify. Rediculous.
Just found this post because I was looking for the exact same answer for the same reason!! Haha, would prefer not to see his ugly little face everytime I go on Spotify... 😛
Partial response from support:
"It can take up to three weeks for your Discover Weekly picture to update. We apologize for the delay and inconvenience this has caused you."
THREE WEEKS?!
Anyone else having a hard time paying for premium service to a company that takes 3 weeks to change a picture?!?!?!?!
Partial response from support:
"It can take up to three weeks for your Discover Weekly picture to update. We apologize for the delay and inconvenience this has caused you."
3 WEEKS?!?!?!?!
Anyone else have a problem paying for a service from a company that takes 3 weeks to change a picture?!
So I received an email stating that Spotify would immediately fix this issue on my account. All I had to do was follow the playlist again. Here's the run around so far in an email I just sent back to support:
"So, we are now in, what we in the software development industry, define as an infinite loop.
OMFG !!!!!!! I break the loop and tell you that my premium account is still in cancelled status and will expire in 10 days on 11/24. Let's see how many times this loop will iterate because once 11/24 comes and if I'm still seeing that picture I'm done and will be switching to a different music service that doesn't remind me of the **bleep** that I'm currently going through because the development team can't change a picture in less than 3 weeks.
I'll also note that there is no continuity to who is handling this issue. So far I've gotten emails addressing this issue from Analyn, Christine, Constantine, and one response didn't even have a signature. I can't wait until I get the survey."