I just cancelled my Premium subscription. This issue has been around for over a year and either the Spotify Devs are incompetent or Spotify just doesn't care. I too am going through a divorce and am reminded of this every time I use Spotify. Rediculous.
So I received an email stating that Spotify would immediately fix this issue on my account. All I had to do was follow the playlist again. Here's the run around so far in an email I just sent back to support:
"So, we are now in, what we in the software development industry, define as an infinite loop.
I tell you that I have cancelled the premium subscription because I have an issue with the picture on the Discover Weekly playlist. It is of my ex wife and I. And I have a problem supporting an internet company that takes 3 weeks to change a picture.
You tell me to follow the playlist so that you can fix the problem IMMEDIATELY. --> "We need you to follow Discover Weekly again for us to take down your picture immediately. After you follow Discover Weekly, please give us a heads up."
I follow the playlist and notify you that I am now following the playlist.
You then you respond that you've fixed the issue and would I confirm. --> "We've restored the Discover Weekly playlists on our end. Can you please confirm if the image on your Discover Weekly playlists has changed? "
I check and the issue is not fixed
You then send the first email telling me that I deleted/unfollowed the playlist (I did not) and I should once again follow the playlist so you can check and fix and it will take 3 weeks for the playlist to update. --> "We've checked on your ******* account and can see that you have deleted the Discover Weekly playlist. Please follow it again and get back to us so we could check it backstage. Apologies for the inconvenience this has caused. Please allow up to 3 weeks for the picture on the Discover Weekly to be updated."
OMFG !!!!!!! I break the loop and tell you that my premium account is still in cancelled status and will expire in 10 days on 11/24. Let's see how many times this loop will iterate because once 11/24 comes and if I'm still seeing that picture I'm done and will be switching to a different music service that doesn't remind me of the **bleep** that I'm currently going through because the development team can't change a picture in less than 3 weeks.
I'll also note that there is no continuity to who is handling this issue. So far I've gotten emails addressing this issue from Analyn, Christine, Constantine, and one response didn't even have a signature. I can't wait until I get the survey."