Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello @Nadia28, thanks for posting!
Just to clarify, you can have up to 3 devices to download music on, not to share the account with 3 users. It's personal account and can be used by only one person at a time.
Premium for Family is available for you and up to 5 family members.
For more info: Spotify Family (Q&A) / FAQ's about Family Plan
That's right, he can download music on his phone (signed with your account) but you can't listen at the same time, otherwise, it'll detect that someone else is listening with the same account.
Fore more info: Listen Offline
About the first question, I'm afraid that you can't listen at the same time.
About the facebook login, let him try to sign in with your email and password for facebook, not to click on the facebook button, that should help : )
If not, reply back here and I'll see what I can suggest.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…