Is there really a 60 hour weekly limit for non-premium users?

[Mofomoso]

Or my Spotify just lost it? Whenever I try to play a song (from app or web player) it says something like in the title and I have to wait a week. I was searching the internet for clues but I stumbled on nothing. So I thought maybe it's a very rare occurrence and wanted to learn is there something to do to prevent this (besides going premium ofc 🙂

[MattSuda]

There is no limit for free users. Free users can listen to as much music as they want supported by ads.

[Mofomoso]

yea but check this out

http://i.imgur.com/0UEvnK0.jpg

it translates to:

you used all your free hours for this week. this means until you switch to premium you won't be able to play from our music catalouge till next week.

[Mofomoso]

can i bump this. please help

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.