Is this really where I have to come to report fraud?

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Is this really where I have to come to report fraud?

goldcd
Casual Listener

Noticed I'd been charged £14.99, rather than £9.99 this month.
Then noticed I seem to have a family account active with:
<snip email>
&
<snip email>
listed as being "in my family". They aren't.
Password reset and all that, and just off to paypal to reject the payment. *Surely* there's a better way of handling this.

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Re: Is this really where I have to come to report fraud?

Rock Star 22
Rock Star 22

@goldcd

 

First, login to your account in the website

 

https://www.spotify.com/account/overview/

 

Check that your email address is correct (not been altered by someone else) and change the password to a more secure one.

 

After that, switch between Spotify Family to Premium by going to your Family plan page and click Switch to Premium and confirm the changes:
 
 
Next, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

Explain them the situation, and they'll help you out for a refund. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: Is this really where I have to come to report fraud?

Rock Star 22
Rock Star 22

@goldcd

 

First, login to your account in the website

 

https://www.spotify.com/account/overview/

 

Check that your email address is correct (not been altered by someone else) and change the password to a more secure one.

 

After that, switch between Spotify Family to Premium by going to your Family plan page and click Switch to Premium and confirm the changes:
 
 
Next, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

Explain them the situation, and they'll help you out for a refund. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Is this really where I have to come to report fraud?

goldcd
Casual Listener

It was that last link that I hadn't managed to spot.
Kept on clicking through and just kept seeing "Have you a stupidly obvious question" or "Hey, ask the community" - wasn't improving my mood.
Thanks for the links.

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