Noticed I'd been charged £14.99, rather than £9.99 this month.
Then noticed I seem to have a family account active with:
listed as being "in my family". They aren't.
Password reset and all that, and just off to paypal to reject the payment. *Surely* there's a better way of handling this.
Solved! Go to Solution.
First, login to your account in the website
Check that your email address is correct (not been altered by someone else) and change the password to a more secure one.
Explain them the situation, and they'll help you out for a refund. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to email@example.com and one of the customer services agents will get back to you.