Issue Form Not Working

[Yosheda]

Hello Spotify,

I tried to submit a user form, but your process is broken and says "my session has ended" before I can submit.

My true problem is below:

Hello Spotify,

I am being charged twice, once from an address Stockholm on the 11th of MArch, and once from an address on Amsterdam on Feb 24th.

I do not have two accounts. No one else has access to my American Express and I have not allowed anybody else to set up additional accounts.

Why am I getting double charged?

Thank you.

[Steph_B]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

If you get the same error message, try clearing your cache/cookies and give it another go.

We'll be happy to help you sort this out.

[Yosheda]

Hello,

I tried using your "contact form" and it kept erroring out. Can you please
give me another method reaching out to your teams that isn't facebook or
twitter?

thank you,
Vishesh

[Steph_B]

Hi Vishesh,

We're afraid these are our support channels at the moment.

Have you tried clearing your cache/cookies, or doing it from an incognito window?

Keep us posted.