Issue Recieving Family Premium


Issue Recieving Family Premium


Hi there,


My brother added me to his family plan and it worked fine for awhile.  He eventually forwarded me a text he had recieved about me losing my premium because my address couldn't be confirmed.  The text said I would recieve a notification to confirm my address that never came.  My account is through facebook, but when I look in account details on this site there's no e-mail shown and I never recieved one anyway.  How can I confirm my address and get back on his family plan? 



1 Reply

Re: Issue Recieving Family Premium


Hi, @ausernom!


Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.


You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.