Issue adding my wife to my Family Premium package

[joaoinada]

Hi,

I have upgraded my account to the FAMILY PACKAGE but I'm not being able to add my wife to it (and that was the reason I actually got the family package). It says she does not live on the same address as I do (which is false because we do live together).

I would like to know how I can add her to my account or update her home address to match mine and enable her to participate on my account.

Best,

João

[MonicaM_Bogota]

Hi, @joaoinada!

Welcome to the Spotify Community, we're glad to see you're part of the band. 

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.