Issue to activate an account for a Family member

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Issue to activate an account for a Family member

Quendra
Casual Listener

Plan : Premium

Country: Belgium

 Device: iPhone SE

Operating System : IOS 12

My Issue:

When creating a new account of my Family Plan, I put his email address, but when receiving his invitation, he has always the same error message saying his email address is not associated to a Spotify Account. I sent multiple times the invitation, change his email address, cancel the invitation, but always the same error message. Can you please help ?

 

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Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @Quendra,

 

It sounds like the family member is trying to log into a non-existing account. If they don't have an account yet, they'll need to create one at https://spotify.com/signup before they'll be able to accept the invite. 🙂

MaximRock Star 24
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2 Replies
Solution!

Maxim
Rock Star 24
Rock Star 24

Hey @Quendra,

 

It sounds like the family member is trying to log into a non-existing account. If they don't have an account yet, they'll need to create one at https://spotify.com/signup before they'll be able to accept the invite. 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Quendra
Casual Listener

Indeed ! That's working now ! 🙂

Many thanks for your prompt and effective help ! 🙂 

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