Hi,
I upgraded to Family plan because all members of our family now use Spotify, it's an awesome service!
Unfortunately I have a small problem. My sister's account can't be joined :(. It says that she needs to be in the same country, but she is.
We previously lived in Slovakia, but we moved to Czech Republic. Her payments were dealt with a Slovakian debit card and her Country of residence was Slovakia. Now as we want to switch, I canceled her Premium. Her aacount profile says that the country is Slovakia. Then I click on EDIT Profile and there it says that the country is Czech Republic. I also tried to add a payment option with a Czech debit card, but no effect and I am still been refused with the Family plan invitation.
Can anybody help?
Thanks, gretly appreciated!
Vladimir
Hi Leo,
thanks for your reply!
I fact I tried to find and email channel to request support, but I was not able to. I will get in touch with support team.
Have a good day,
Vladimir
@vladis67
No problem! Let us know how it goes 🙂
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