Issue with family premium service.

[Peterf021069]

Hi team. I was recently asked to verify my email address and may have used the wrong one and entered credit card details. Now my family premium service (peterf021069) is not working and I am getting all the ads. How do I rectify this? Thanks.

[Guido]

Hey @Peterf021069.

Thanks for getting in touch!

Do you mean that you were required to verify your address? All users within a Premium for Family subscription need to live on the same physical address. You can read more about this here. 

Let us know if we didn't get your question. We'll be happy to help you further.

Have a nice day.