Issue with my login

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Issue with my login

tifennfr
Newbie

Hello, 

I have an issue with my account. 

I changed my phone and when I'm login into my account, all my music is gone. It's like it's a new account (no credit card number). 

I've checked my bank account and every month I'm paying spotify prenium. 

How can I found my account with my music?

Thank you

1 Reply

MaríaCamila
Roadie

Hey @tifennfr, welcome to the Spotify Community!

 

It might be possible that you have two different accounts, so we'd recommend checking this info. Could you let us know if this happens on another devices?

 

In the meantime, we recommend you log out/back in with the email address registered here.

 

Let us know how it goes 🙂

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