Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Issues with Account Payment Details

Issues with Account Payment Details

Hi!

I'm having two issues today. 

I activated Spotify through my Rogers account in Canada, and it said it was set up as the payment option on my account. Then, when I logged into Spotify to double-check, not only did it not indicate that Rogers was the method of payment, it also was giving me an error saying that I needed to update my credit card details because it would expire soon. Which... no? I recently updated those credit card details to a card with a 2019 expiry date, and it's been charging that card up to this point with no problem anyway.

 

Can someone please assist? I have no clue how the **bleep** it's now going to be charging me going forward based on what I see on my account.

Reply
1 Reply

Hey there!

 

This is something our Accounts team needs to look into. Get in touch with us via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.


We'll be happy to help you sort this out.

Suggested posts