Issues with Google Home Promo

[mfekete]

Plan

Premium

Country - Canada

My Question or Issue:

Hi There,

I registered my premium account for the google home promotion. Once I received the email that the 'device is now avilable' I ordered the Google Home (April 12th) at no charge and entered my credit card information.  I did not recieve any email confirmation from spotify or Google Store. When I log back into the google store, it says I have no current orders on file, and their customer service cannot find evidence of my order. 

I tried to re-do the purchase the google home mini for the second time, by clicking on the original email from Spotify saying that 'device is now avilable' . When I attempt this purchase it states that the promotional code for my account was already redeemed.  Please help! Google suggested i request another promotional code.

[Luan]

Hey, @mfekete 

Welcome to Spotify Community and thanks for posting!

Sorry to hear that you're having trouble on it. I suggest that you be in touch with the Spotify Customer Support to solve your problem as soon as possible, because the offer is ended in Canada.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

[mfekete]

I have not been able to find a way to connect with a human being for
Spotify Support other than leaving a message on their Facebook messenger.
Everything I click on on the website directs me back to this community
board. I already tried to FB message the Spotify Canada page, which doesn't
accept messages. Any other suggestions would be appreciated.

[Luan · Accepted solution]

Hey again, @mfekete

Follow these steps below:

1. Go to Customer Support page here.
2. Select the option "Subscription".
3. And then, select "Trial/Promotions".
4. Tap "I still need help" button.
5. Fill the form and then you be guided to a chat page.

Let me know if you could be in touch with the Support.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg