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Issues with Premium Account following 6 month Virgin Media Offer

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Issues with Premium Account following 6 month Virgin Media Offer

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Hope someone can help,

 

I have had a spotify account for ages, originally I was paying for the Premium Service. For the last 6 months the cost of this was covered by the Virgin Media Offer. This has now lapsed and yesterday I made a card payment to get Premium back up and running.


None of my devices (iPad, iPhone & MacBook) seem to be picking up the Premium status and as a result I can't use Spotify Mobile and am seeing Ad's on the desktop version.


Have tried all of the following to no avail:

 

-Logging in using Facebook ID

-Logging in using username

-Deleting and reinstalling iOS app

-Restarting my router

 

When I log into my Spotify account online it shows that I have an active Premium Subscription.

 

Any help much appreciated.


Ian

1 Reply

Re: Issues with Premium Account following 6 month Virgin Media Offer

Casual Listener

All sorted via email support. Thanks to Meredith for super quick reply.

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