Issues with link for Premium Duo account

[kamilc1983]

Plan

premium duo

Country Canada

Device

Google pixel 3 xl

Operating System

Android 10

My Question or Issue

My wife cannot get the Duo account link to work. 

I sent a new link multiple times and she is copying/pasting link, opening new browser window in a private browsing session.  She tried signing out of her Spotify account too. Same issue every time.  It just shows a page which reads "there was a problem please try again later" 

It's been doing this for almost a week

[OneByBoo]

Hi there @kamilc1983,

thanks for reaching out about this !

As a first and basic step, i would like you to visit this official help page of the Premium Duo.

It contains all necessary info on how to create, invite and solve issues raising through the process.

Hope this will help.

Let me know how it goes 🙂

[kamilc1983]

I've already been to the page in your link before posting my issue, thanks though....none of the things in the link solved the problem. 

What now?

[OneByBoo]

Hi @kamilc1983,

thanks for checking out the support page !

I would like to suggest following the fix provided on this thread.

It contains some more specific steps which may help solving the issue.

In addition, please double-check that you successfully updated your address right before sending out the invitation.

Let me know how it goes 🙂