Issues with payment details

[NIV144]

Hi there - 

I'm getting a message that there has been an issue with my payment but my payment details have not changed. My credit card also does not report any failed payment attempts.

Not sure what was happening I went to change the billing details by using a different credit card and it won't work. i can't change anything. 

Thanks for any help/support. 

NIV144

[KatesHere]

Hello @NIV144 and welcome to the community!

This is odd. To me it sounds like the message about the payment issue is for the changed payment method/detail. Have you tried changing your payment details after clearing up the cache in your browser or opening an incognito window?

Hope this was helpeful!

K

[NIV144]

Thanks @kateshere for the quick reply. The message on the payment issue came 2 days ago and I waited a day in case it was sorts of a glitch. I only tried to change the payment method today but it won't save the new payment method details.

[KatesHere]

Hey again -

Did it happen at a normal time? I mean, did you get the notification for it when your subscription normally renews?

K

[NIV144]

Yes. The monthly fee is always booked on the 10th of the month. I've checked the billing info currently on the account and it's all correct and nothing has changed.