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It is not my payment due date and you have downgrade my account to free.

It is not my payment due date and you have downgrade my account to free.

My payment day is every 15th of month. Today you have not even try to charge and you have downgrade my account to free. I need a clarification on this ASAP
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@user-removed

 

Log into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

Check the status of your subscription here:
 
 
and also check your receipts here:
 
 

If everything looks ok, logout of the app in your device, and be sure to use that username, and not your email address, to login back to your account. It's the one with the Premium features.

osorniosSpotify Star
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