Ive lost my all music!

[Patjuh]

Since ive logged into my mobile device, ive lost all my playlists. Ive got two accounts, but i logged in on both but i dont see my lists anymore. They lost in a few secs, and dont appear anymore. WHO HELPS ME?

[Josh]

Hello!

When you login on your desktop are you able to see all of your playlists? Or is it just when you login on your mobile device?

[Patjuh]

No, on both platforms. So on the desktop one, and the mobile version. They doesnt show up on both,

[Josh]

Hello!

Hmm.. do they show up here?

[Patjuh]

Nop, it says "You didndt delete any playlists"

[Peter__]

You will need to get in touch with the customer services team directly using the online contact form and they will be able to dig into this a little further for you. It sounds like your two accounts might have become merged and then unmerged, if that happened one of the login details will have been removed and now point to a brand new account rather than to your account containing your playlists. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.