Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

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Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

Rowney
Newbie
Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help
3 Replies

Re: Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ??

Alejandro_C
Spotify Legend

Hey there, help's here!

 

It might be possible that you have two accounts. We'd recommend checking your emails for payment confirmation messages from us to find out.

 

Remember to check any other email addresses you might have, even if you don't think you've used them for Spotify.

Re: Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ??

ewdennis3
Casual Listener

My receipt doesn’t show a number of accounts but it shows my order number and that my order is complete.

Re: Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ??

ewdennis3
Casual Listener

What’s next in stopping the monthly charges,

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