Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

[Rowney]

Ive paid ny 143.00 yearly subscription for premium but an still being charged 11.99 a month ?? Help

[Alejandro_C]

Hey there, help's here!

It might be possible that you have two accounts. We'd recommend checking your emails for payment confirmation messages from us to find out.

Remember to check any other email addresses you might have, even if you don't think you've used them for Spotify.

[ewdennis3]

My receipt doesn’t show a number of accounts but it shows my order number and that my order is complete.

[ewdennis3]

What’s next in stopping the monthly charges,