Je ne reçois pas l'email de réinitialisation du password

[DidBlats]

Plan

Premium

Country

France

Device

iPhone 8

Operating System

iOS 13.3

My Question or Issue

Bonjour

J'ai 2 comptes Spotify

1 PREMIUM (mail *snip*)

1 free (mail *snip*)

Je reçois bien le mail de réinitialisation du password pour le compte free (via provider gmail) mais je ne reçois pas le mail de réinitialisation du password pour le compte PREMIUM.

J'ai vérifié dans spams, junks et autres : rien reçu

Pouvez-vous m'aider, svp ?

Merci

Didier 

[Luan]

Hey, @DidBlats 
Welcome to Spotify Community and thanks for reaching out here!

I hope you don't mind I'm answering in English...

In your situation, try to request the password reset form on an incognito tab/window and:

• Check your spam/junk folders.
• Check any other filtered folders (e.g. if you use Gmail, it might be in the Social or Promotions tabs).

Try it and let me know how it goes...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[DidBlats]

Hi Hezorg 

Thanks for your answer, I'll make a try

But I have no problem with the my email gmail.com (free spotify account), I can reset the password as I want.

The problem is with the PREMIUM spotify account, the email attached to this account is from free provider (free.fr).

So I'll do another try in private mode I'll tell you what it gives.

Sorry for my bad english spoken

Best regards

Didier

[DidBlats]

Hi Hezorg

I have done a new try with private mode on Chrome, no mail recieved

 😞

Best regards

Didier

[DidBlats · Accepted solution]

Hi Hezorg

It's ok

finaly, I could reset my password with tools on my Iphone (registered password via Touch Id)

Thanks for your help.

Best regards

Didier

[Luan]

Hey there, @DidBlats 
Thanks for keeping us in the loop and glad to hear this did the trick.

Since this helped solve the issue you were experiencing, we've marked your reply as solution so that other users with a similar issue can find it more easily.
Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

Have a great day 🙂