Just bought premium, but it's not working!

Reply

Just bought premium, but it's not working!

Eli56
Newbie
Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that I have an active premium account already. What do I need to do??
16 Replies

user-removed
Not applicable
Hey there, I'm sorry for any problems with your Premium purchase.

Spotify is working to make server more stable for you - you get your update ASAP.

Thanks!

shanros
Newbie

Same problem here.

user-removed
Not applicable
Hey there - Spotify is working with this issue!

Mikaela-lor
Casual Listener
Same, and it's really frustrating! It isn't working on my laptop either

user-removed
Not applicable
Hey there - Spotify is STILL working with this issue!

xXPinkLadyXx
Regular

I have exactly the same problem!!! 😞 :@

user-removed
Not applicable
Yes, and I say anothertime -- Spotify is working with this issue:))

xXPinkLadyXx
Regular

No it's not!! For me it says "0 minutes" and when I try to play a song I get a message that my 10 hours limit exceeded -.- 

xXPinkLadyXx
Regular

And money from my bank account is already gone. No money and no premium. What's happening?! 😞

user-removed
Not applicable
Yes, and I say yet anothertime -- Spotify is working with this issue:))

xXPinkLadyXx
Regular

What are  you on about? I'm telling you that I can't start any song!!! Give me back my money or fix the problem!

user-removed
Not applicable
Spotify is working with your issue. Premium is onit's way, some delay with updates today!

Peter__
Community Legend

It is being investigated and fixed currently, in fact the problem has apparently been fixed but the servers are mostly likely playing catch up so are behind a little!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

xXPinkLadyXx
Regular

When will it come then??

user-removed
Not applicable

Soon. Servers are working to update as much accounts as possible!

user-removed
Not applicable
But my time is over in Community this night. Let me know if you have some questions, I answer later:))
SUGGESTED POSTS