Just charged even though I cancelled my free subscription a month ago... got charged anyway.

[margy]

Normally I wouldn't mind, but I'm low on cash right now, and this resulted in a $40 overdraft fee on my bank account. Email support simply isn't fast enough in this situation, as I need this issue resolved pretty darn quickly. 

Is there no number to call, anywhere? I just need the fee removed... 

[Peter__]

Hey! Welcome to the community 🙂 

Unfortunately, Spotify don't offer telephone support. 

If you have got in touch with customer services using the contact form, someone will get back to you as soon as possible. 

Peter

[Gadgetgeek2]

I had a similar experience. I emailed yesterday and still no response yet. I tweeted but no response to that either. How do I get a quicker response and how long will I have to wait to get my issue resolved??? They are responding to everyone else but me on Twitter.

[Gadgetgeek2]

My case number is 00727600 by the way

[Peter__]

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@Gadgetgeek2 wrote:
My case number is 00727600 by the way

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Hey Gadgetgeek2, 

I would suggest you reply to the automated email that way it guarentees your case will reach an advisor as soon as possible. 

Peter

[Gadgetgeek2]

You're suggesting that I reply to a no reply email? An email that states at the very end " Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it."? That doesn't make sense and I feel that no one will respond to it because it is a no reply automated email. However, I did as you suggested...

[Adam]

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@Gadgetgeek2 wrote:
You're suggesting that I reply to a no reply email? An email that states at the very end " Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it."? That doesn't make sense and I feel that no one will respond to it because it is a no reply automated email. However, I did as you suggested...

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You'll get a response to it soon. Keep an eye on your inbox.