Just noticed I've been charged for a subscription that should have been cancelled in 2017.

[blackstarling]

I created a new account in 2017. I asked to have my premium subscription transferred to my new account. The subscription was never deactivated from the old account. I have paid 9.99 per month since December 2017 on the account that hasn't been used. I've also been paying 9.99+ on the new account. (Switched to a family account in March 2019 at 14.99 per month.) 

Plan

Single Premium and Family Premium

Country

USA

Devices

Samsung Galaxy Note 4, Samsung Galaxy Note 10, Samsung Galaxy Note 20, Samsung Galaxy Tab A, Toshiba Excite 10, LG G2, OnePlus 6T, Zenbook UX510U, Homemade Windows 10 Desktop, ASUS N75S

Operating Systems

Android Oreo, Android Pie, Android 10, Android 11, Android 12, Android 12L, Windows 10

[Maxim · Accepted solution]

Hey @blackstarling ,

Thanks for coming to the Community.

In this case, I recommend reaching out to Support so that they can check if you're eligible for a refund: https://www.spotify.com/us/about-us/contact/.

Hope this helps 🙂