Just started account charged premium still says free

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Just started account charged premium still says free

Gerdee
Music Fan
Just tried a 2 day trial and loved spotify so I payed for a premium. When I go to listen to a specific album it says I'm not a premium user and will not let me listen to a specific song I want just free radio. I have a bank statement for 9.99 for the premium monthly charge. I have tried many diffrent solutions very frustrating guys.
11 Replies

Gerdee
Music Fan
I have sent you a photo of my bank statement. The charge is there. It says spotify withdraw 9.99 my balance in my checking account is even 9.99 less. Spotify has charged me I'm linked up via Facebook. This is getting absolutely ridiculous.

meahtenoha
Spotify
Spotify

Hi Gerdee - As this is a payments issue we can't continue to help via the forums. I've just sent another response to your last message. 

 

If you could forward on those details via email it'd be a great help. 

Gerdee
Music Fan

so. i have not heard back for awhile! i have paid for spotify premium service and still nothing is being done. is spotify planning on giving me what i paid for? all you people have done so far is lead me in circles here. i have sent the bank statement to you via my email. So whats the hold up you can see i have paid my fee. You cant just avoid this, you cant treat customers this way.

meahtenoha
Spotify
Spotify

Hi Gerdee - I can see a response was sent to your email just yesterday afternoon. If you could reply with those requested details we can continue to help sort this out for you. 

Dread
Casual Listener

I am having the same problem. If you found a solution that would be great.

Murrayb
Casual Listener

I am having the same problem, why is there no phone number to call!!!?

Have been a premium paying customer for 2 years and having a BBQ in half an hour but no music :((

Anyone got any advice as the spotify team are happy taking the money but not providing the service!!!

Gerdee
Music Fan

here is the answer i recieved. this didnt even help me ill keep updating you guys since spotify wont this is really sad

 

To manage your subscriptions or to change your subscription options,     click here.    

     If this link doesn't work:       Log on to The Spotify Community. Click My Profile. Click the Subscriptions & Bookmarks tab. Change your settings and click Save Changes.

Thanks for being a The Spotify Community member.

Your The Spotify Community Team

meahtenoha
Spotify
Spotify

Gerdee & Dread – I believe you may have both created more than one account on our system. Your emails are linked to FB accounts that haven't been upgraded.

 

When you first joined Spotify were you able to create your own username? Or did you join via Facebook?

 

Murrayb – I've just responded to your other post in this thread: http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/My-Spotify-Premium-is-not-activating/m-p...

 

Gerdee
Music Fan

i joined via facebook.

meahtenoha
Spotify
Spotify

Ok thanks Gerdee. I can see you've filled out our contact form which is a great help.

 

I've just sent you a response--please keep an eye on your inbox for me.

Gerdee
Music Fan

still giving me a problem i have tried to e-mail spotify customer support and still no answer. you would think for charging us for a service they would be a little quicker responding.

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