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Just suscribed and not getting premium on Macbook Pro

Just suscribed and not getting premium on Macbook Pro

I just got one month of Spotify Premium through a redeem code, and when i go on the web player there are no ads but on the desktop app there are still ads, and it is still telling me to upgrade even though I have logged out and back in, and checked my subscriptions page to see if I do actually have Premium.

1 Reply

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.


Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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