Solved: Keep getting charged even though my account is fre...

Rth123 · 2015-02-14

I've been charged four times and my account doesn't even have premium. What's going on

JoeThomas · 2015-02-14

Hi! Welcome to the Spotify Community!

Is it showing up as Premium here? If so, feel free to cancel.

If not, sorry you're experiencing this problem.

I would recommend to contact Spotify through this link:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automatic email from Spotify, respond to it (even if it is from no-reply) and someone will get to you ASAP.

Thank you for choosing the Spotify Community forums, and I hope this answers your question!

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
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I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

View solution in original post

JoeThomas · 2015-02-14

Hi! Welcome to the Spotify Community!

Is it showing up as Premium here? If so, feel free to cancel.

If not, sorry you're experiencing this problem.

I would recommend to contact Spotify through this link:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automatic email from Spotify, respond to it (even if it is from no-reply) and someone will get to you ASAP.

Thank you for choosing the Spotify Community forums, and I hope this answers your question!

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

MattSuda · 2015-02-14

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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