Keeps Pausing and says my account is being used somewhere else

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Keeps Pausing and says my account is being used somewhere else

user-removed
Not applicable

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:

- Changed my password (twice)

- Removed Spotify from my Sonos account

- Closed any other Spotify apps (even though they weren't playing music)

 

I have a premium account with 2 family members, but I've verified they are using they're accounts. It also occurs on both my iPhone and laptop.

 

Seems that the pause is sporadic, sometimes I can listen for an hour or so, other times its pauses after playing for about 10 seconds.

 

REALLY ANNOYING.

Any help will be very much appreciated. Thanks!

2 Replies

Re: Keeps Pausing and says my account is being used somewhere else

Alfredo
Roadie

Hey @user-removed!

 

Thanks for getting in touch with us.

 

We’re sorry to hear that. Check out this article for what to do next. After following all the steps and if you're still having the same issue, please follow the steps at the bottom of the article to contact the right team.

 

Happy new year!



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Keeps Pausing and says my account is being used somewhere else

user-removed
Not applicable
Thanks for the reply. I contacted customer support and they were able to help. Not sure what caused it but uninstalling and reinstalling the apps on my iPhone, iPad, and Mac worked.
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