Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

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Re: Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

rh8512
Casual Listener

same issue, I can't skip random trap song (I was never listen this track) - now it appers all the time.

Re: Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

Moderator
Moderator

Hey there folks,

 

Thanks for posting about this here in the Community!

 

If you're seeing unexpected activity on your account, we'd recommend making sure to follow all the steps listed in this support site article, including reaching out to us. This way, a member of our support teams can take a look behind the scenes for you. 

 

We'd also suggest removing access from any third party apps that you don't recognize here. There's more information about what third party apps are and how you can remove them in this support site article.

 

Further, rest assured that we take the artificial manipulation of streaming activity on our service extremely seriously. You can read more information about this here.

 

Let us know how you get on! We'll be right here if there's anything else we can help with.

 

Have a lovely day :)

KaterinaModerator
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Re: Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

MusicMan81
Regular

Done all the above, changed passwords on all accounts, scanned for malware etc etc..

 

This guy has racked up over 25000 plays since yesterday using this exploit...his play count was on <1000 yesterday... and the two songs that keep auto playing are the ones with all the plays...strange that!

I have been in touch with a few tech news outlets who are really interested in this, its obviously an exploit that Spotify is unable to close or find so they are going to be reporting on it in the next few days (arstechnica, bloomberg etc)

 

https://open.spotify.com/artist/6zcfeMwPq5eSBGnFRPCyRL?si=uGepVfOfSXaAAM_YgNw6gA

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Re: Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

iliciawild
Visitor

same problem here also if i pause the player it will randomly start playing again 

Re: Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

zemitys
Visitor

Same problem here. I don't think this is a malware issue or a matter of people using others' accounts.

Re: Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

Tommy_gun23
Casual Listener

After 3 days without a problem, this morning happen again. Different artist this time (I didn't have the possibility to screenshot it)...

Re: Keeps Randomly Playing Trap & Rap songs.. Have Changed Passwords etc..

Moderator
Moderator

Hey again folks,

 

Thanks for keeping in touch!

 

If you're still having troubles after trying the steps mentioned previously, we'd also recommend making sure to remove any devices you see listed here and then logging out and back in the app on your devices. 

 

If that doesn't help, we'd highly suggest to make sure you follow all the steps listed in this support site article, including reaching out to us so that a member of our support teams can take a closer look backstage for you.

 

You can also find more information on protecting your Spotify account in this support site article.

 

If there's anything else you'd like help with, don't hesitate to give us a shout. We'll do our best to lend a hand :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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