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Keeps logging me out

Keeps logging me out

I've been having trouble logging into my account. When I try to log in while being online it logs me in but only for a matter of seconds and then asks me to log in again. If I log in while offline I am still able to listen to my downloaded music. I have tried on multiple phones and the same thing happens. I also just saw that my account was no longer shown as being premium on the Spotify site while I don't think my subscription year is over but it was fairly close so I wouldn't mind renewing it if I knew it would work. 

Hopefully you will be able to help me resolve this issue as I love using your product.

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3 Replies

Hey there @for4Spaces

thanks for reaching out to the community !

 

Are you getting any sort of error when being logged out ?

 

Thanks 🙂

@OneByBoo No I haven't gotten any error message. It just logs me out after a few seconds and I'm asked to log in again. 

Hey @for4Spaces,

thanks for the update !

 

This behavior might be typical to an issue with your password.

Can you please use this help page to reset your password and let me know if the issue repeats itself ?

 

Thanks 🙂

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