Kicked out of account and cant log back in, it keeps saying not connected even though I am

[JodieV]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @JodieV, thanks for reaching out to the Community!

Could you let me know which device this happens on? Also, are you trying to log in to the app or the the website?

You can also send me a screenshot of the message you're receiving when you attempt to log in. Make sure to hide sensitive or personal info when posting to the Community.

Let me know how this goes!

[JodieV]

Hi Billy, thanks for replying.

I am using a Samsung S8 which has always worked fine with my spotify.  I recently cancelled my premium so I could activate a discount code with my phone provider but instead of reverting back to free spotify, it has logged me out.

It keeps telling me I am offline, when I am not and every password link it sends doesnt work (just says expired).

I cant take a screenshot of the log in screen for security reasons.