LOST ACCOUNT EMAIL

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LOST ACCOUNT EMAIL

its_kyle
Casual Listener

Plan

Premium 3 Month Trial

Country

 USA 

My Question or Issue

 I am currently on a 3 month trial (for about $5.99) that is expected to renew on the 16th of August and I accidenty logged out of my accounT. The issue? I cant get back in! I know my username, but apparently am typing in the wrong password and have no clue what email I have used! I have tried EVERYTHING and without legit support I feel it may be lost forever. Because of this, I cant cancel and will be billed for something I cant access. If I am unable to recover I might have to change my bank information to stop this...what a headache! PLEASE HELP! Id greatly appreciate it!!!

 

The account I am using to post this is not my Premium one, but one I am using just to post this!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: LOST ACCOUNT EMAIL

midnight_8
Gig Goer

oh, no.

Try this link to get in touch with Spotify customer support:

https://support.spotify.com/cy/contact-spotify-anonymous/

Customer support may need a verification that your bank account have been charged.

Please let me know if this fix your problem.

Solution!

Re: LOST ACCOUNT EMAIL

its_kyle
Casual Listener

YESS! THANK YOU!

 

Followed the link you sent me and this portion below helped me ! 

 

On your Android

  1. Connect your phone to a computer with a USB cable.
  2. In your computer files, find and open Android > data > com.spotify.music > files > spotifycache > users.
  3. All usernames you've logged into on this device will show under this folder. 

Note: It’s not possible to browse folders with your Android phone without connecting to a computer, but there are apps available that enable you to do so.

 

With that being said my username was nothing I have ever used, and was actually a random bunch of characters and numbers? Not sure how it is possible, but now have deactivated the account. Thanks again! 

5 Replies

Re: LOST ACCOUNT EMAIL

its_kyle
Casual Listener

If it matters I looked up the initial charge on my bank account, it was a trial for 0.99 (1.08 with tax). Thanks!

Re: LOST ACCOUNT EMAIL

PMorgan
Roadie

You can try resetting your password here by entering any email addresses you may have used to create your account

Solution!

Re: LOST ACCOUNT EMAIL

midnight_8
Gig Goer

oh, no.

Try this link to get in touch with Spotify customer support:

https://support.spotify.com/cy/contact-spotify-anonymous/

Customer support may need a verification that your bank account have been charged.

Please let me know if this fix your problem.

Re: LOST ACCOUNT EMAIL

its_kyle
Casual Listener

Problem is I do not know the email! Thanks anyway

Solution!

Re: LOST ACCOUNT EMAIL

its_kyle
Casual Listener

YESS! THANK YOU!

 

Followed the link you sent me and this portion below helped me ! 

 

On your Android

  1. Connect your phone to a computer with a USB cable.
  2. In your computer files, find and open Android > data > com.spotify.music > files > spotifycache > users.
  3. All usernames you've logged into on this device will show under this folder. 

Note: It’s not possible to browse folders with your Android phone without connecting to a computer, but there are apps available that enable you to do so.

 

With that being said my username was nothing I have ever used, and was actually a random bunch of characters and numbers? Not sure how it is possible, but now have deactivated the account. Thanks again! 

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