LOST OLD SPOTIFY ACCOUNT

[RUTHFLORES]

Plan

Premium

Country

Mexico

Hello, I had my account connected to my Facebook page but I deleted it. Spotify still worked fine, then I tried to connect it with another Facebook account and logged out, when trying to log back in, I couldn't so I created a new account, didn't realize I would totally loose all information on my old account, I want to cancel my premium plan because I am not able to use that account again, the only information I have is this user number from previous account 321344898021388

Please, I don't want to loose my money, I don't care about playlists or anything, I just want to cancel my premium plan 😞 I am really desperate.

[Ivan]

Hey there @RUTHFLORES, 

Thanks for reaching out - we’re here to help!

We suggest you first follow these ways to find other accounts. This will help you locate any Spotify account you've lost track of.

Once you've found the account you're looking for, follow these steps to cancel.

If you can’t access an account, get in touch here by choosing Subscription > Other > I STILL NEED HELP.

Hope this helps. Let us know how it goes.