Laptop stolen, looking for information to provide to police regarding IP tracking through Spotify.

[nickbontrager]

Hi,

My laptop was stolen on December 29th, 2013 and I'm hoping Spotify can help.  My account was set to log in automatically when booting up, and I assume that Spotify maintains IP logs.  Due to privacy laws, I know they cannot release the data to me, but I would like to know contact info and specific request language so that the detective can contact Spotify easily and request this information.

[Adam]

Hey there, this contact form is okay for this. English is probably the best language for this kind of thing too.

[nickbontrager]

Thanks Adam,

Sorry, by language I was meaning specific terms or phrases that would help the police make the request.

EX:  "I would like to request information regarding the IP data for the Spotify account "johndoe".  I am a police officer with the ______ Police Department and my badge number is XXXXXX".

I just wasn't sure what they would need to hear.

[Peter__]

I would just in touch with a general email, the customer service guys will then reply and let you know the details they need.

If this in the UK (where I am) it wouldn't surprise me if they ask the police to get in touch via good old fashioned letter.

[nickbontrager]

Thanks, I'll forward that info to the detective.

[Adam]

I think as long as it's from an officially-recognised police email address - rather than PoliceChief666@hotmail.com, say - that'd be fine. Those kinds of cases get passed to senior support staff in any case.

[nickbontrager]

Thanks Adam!