Linking Rogers and Spotify

[Lisasimason]

I am trying to set up my Spotify Premium that I was offered to by Rogers and I can't complete the final "complete activation" step. It just loads and loads forever. Please Help!!!! Rogers has opened a case but it may take up to a week and a half for them to resolve it. I figured I'd try it on this end.

[EthanS1]

Hey @Lisasimason,

Hello! Congrats on making your first post 🙂 Welcome to the community 🙂

Spotify Support can try to look into this for you.

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

Important if your emailing:
If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for a agent to see!

[Lisasimason]

Thank you. I have sent them a Facebook message and hopefully they can help. 🙂

[EthanS1]

@Lisasimason

Let me know when its resovled!

[Lisasimason]

I was able to resolve it earlier. Unfortunately, Spotify wasn't able to help as it was on Rogers end but Rogers didn't help either. I was just finally able to make it work. Thanks for your concern.

[Kassmatick]

How did u get it to work? I am having the same problem right now.

[Lisasimason]

I just kept trying it since it seemed like it was an issue with the My Rogers website. It tried it at about 4:00 in the morning when I figured the website may not be super busy and it worked. This was on day 5 of trying. Sorry I can't be of more help.