Linking to Facebook doesn’t find correct account

[Jake12345]

Plan

Premium

Country

Australia 

Device

(iPhone 7, iPad Pro)

Operating System

My Question or Issue

Hi,

I was logged out of my Spotify account yesterday. When I tried logging back in via Facebook it said I didn’t have an account linked. 

I ended up changing my password and reinstalling the app. It then let me link the account but it was as though I was doing it for the first time and didn’t recognise my premium subscription or any of my saved song or playlists etc?!

how can I find the correct account with my premium subscription?

noting it was definitely though Facebook and not just email log in. 

many thanks 

Jake 

[OneByBoo]

Hi there @Jake12345,

thanks for reaching out to the community !

Please use this help page to locate all the accounts listed with your details.

Let me know how it goes 🙂