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Living abroad

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Living abroad

Casual Listener
Hi there,

I moved from Australia to London in July and was able to use spotify premium for a few weeks, but after that I got the message 'you can only use spotify abroad for 2 weeks'. I've been paying my subscription, but I'm not able to use my account. I tried to link my account to a different credit card, but I can't access my account. Could you please help? Thanks!
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Re: Living abroad

Community Legend

 @karengeugjes

 

Okay, it seems you do not have a premium account, as free users are o ly allowed to use their spotify account abroad for two weeks 🙂

 

Luckily we can fix this! Just go to this page and change your country to the country you are in now 🙂

 

 

View solution in original post

4 Replies

Re: Living abroad

Community Legend

Hey @Karengeugjes, Welcome to the community! 🙂

 

Could you please elaborate on why you are not able to access your account?

 

Can't you login or are you just not able to change any settings?

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Re: Living abroad

Casual Listener
Hi there,

Either.. to change my settings, I need to log in to my account. I'm not
able to access my account, so I'm not able to change my settings either 😕

Karen
Highlighted
Solution!

Re: Living abroad

Community Legend

 @karengeugjes

 

Okay, it seems you do not have a premium account, as free users are o ly allowed to use their spotify account abroad for two weeks 🙂

 

Luckily we can fix this! Just go to this page and change your country to the country you are in now 🙂

 

 

View solution in original post

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Re: Living abroad

Newbie

Hello jean

I followed the step you exolain and changed my country on the website but I still cannot access my Spotify account from the app...any solution?

 

Thanks

 

ClairC 

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