Living abroad

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Living abroad

Karengeugjes
Casual Listener
Hi there,

I moved from Australia to London in July and was able to use spotify premium for a few weeks, but after that I got the message 'you can only use spotify abroad for 2 weeks'. I've been paying my subscription, but I'm not able to use my account. I tried to link my account to a different credit card, but I can't access my account. Could you please help? Thanks!
1 ACCEPTED SOLUTION

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Solution!

jean3601
Community Legend

 @karengeugjes

 

Okay, it seems you do not have a premium account, as free users are o ly allowed to use their spotify account abroad for two weeks 🙂

 

Luckily we can fix this! Just go to this page and change your country to the country you are in now 🙂

 

 

View solution in original post

4 Replies

jean3601
Community Legend

Hey @Karengeugjes, Welcome to the community! 🙂

 

Could you please elaborate on why you are not able to access your account?

 

Can't you login or are you just not able to change any settings?

Karengeugjes
Casual Listener
Hi there,

Either.. to change my settings, I need to log in to my account. I'm not
able to access my account, so I'm not able to change my settings either 😕

Karen
Solution!

jean3601
Community Legend

 @karengeugjes

 

Okay, it seems you do not have a premium account, as free users are o ly allowed to use their spotify account abroad for two weeks 🙂

 

Luckily we can fix this! Just go to this page and change your country to the country you are in now 🙂

 

 

View solution in original post

Clairecav
Newbie

Hello jean

I followed the step you exolain and changed my country on the website but I still cannot access my Spotify account from the app...any solution?

 

Thanks

 

ClairC 

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