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Locked Out

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Locked Out

Newbie

So I contacted Spotify to make them aware that I had repeatedly been hacked. They decided to lock me out of my account and tried to confirm my identity, even though I was the one making them aware that my account had been hacked. Not having access to the information due to my spotify email no longer working and my mom being the one that pays for the account, I wasn't able to identify myself. They wont allow me to do my security questions, say past passwords, or anything. They literally just locked me out and wont let me back in, ofcourse I'm still being charged.

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Re: Locked Out

Rock Star 24
Rock Star 24

Hey @Csherman1,

 

Sorry to hear this has happened.

 

Rest assured it's normal for Support to confirm some security questions, just so that they can make sure your account's safe. I'd recommend responding to the team via email again if you still need help or are having trouble providing any info. The email team are the best ones to lend a hand more.

 

I hope this helps 🙂

MaximRock Star 24
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